Refund Policy

At eliveli.com, we prioritize your satisfaction while upholding hygiene standards for intimate products. Please note, due to the nature of our products, we do not accept returns for exchanges. However, we're committed to assisting you with any issues you may encounter with your order.

We invite you to experiment with our lingerie briefs, bodies, or swimwear to assess their fit and appearance. To uphold hygiene standards, we kindly request that you try these items over your personal undergarments. Should you wish to return them for any reason, we accept unworn items with their tags and hygiene stickers intact. Some products may be non-returnable, as explicitly communicated in the product details. The following policy does not infringe upon your statutory rights concerning faulty or inaccurately described goods.

Returns

• You have 30 days from the date of purchase to return any unworn, unwashed, and undamaged bras for a refund.
• Bras must be with their original tags (if any) attached to be eligible for a return.
• Returns that do not meet these conditions may be subject to refusal or a partial refund.

Refunds

• Once your return is received and inspected, we'll notify you via email regarding the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within 5-7 business days. Kindly note that the processing and posting of your refund by your bank or credit card company may require some time.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping service for returns and retaining the shipping receipt for your records.

Contact Us

• If you have any questions about our return policy or need assistance with a return, please reach out to our dedicated customer service team at support@eliveli.eu