Refund Policy

RETURN, REFUND AND CANCELLATION POLICY

Last updated: 6 September 2026

This policy applies to consumer purchases made through namastegozo.com.

Wholesale purchases, approved trade accounts and other business-to-business transactions are governed by separate wholesale terms and any mandatory law applicable to those transactions.

CONTACT DETAILS

Business: Namaste Gozo
Contact person: Amit Jaiswal
Email: namastegozo@gmail.com
Return address: Namaste Gozo, 79 Triq Gorg Borg Olivier, Il-Mellieħa, MLH 1022, Malta

Please contact us before returning an item so that we can provide return instructions.

14-DAY RETURN POLICY

You have 14 calendar days from the date your order is delivered to notify us that you wish to return an eligible item.

If an order contains several items delivered separately, the return period begins when the final item is delivered.

To request a return, email namastegozo@gmail.com within the 14-day period. Please provide your name, order number and details of the item or items you wish to return.

After notifying us, you must return the goods without undue delay and no later than 14 calendar days after communicating your decision.

CONDITION OF RETURNED GOODS

You may inspect and handle the goods only as much as would reasonably be permitted in a physical shop.

You may be responsible for any reduction in value resulting from wearing, washing, damaging or handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Where reasonably possible, products should be returned with their tags, accessories and original packaging. Proof of purchase should also be provided.

The absence of original packaging does not, by itself, remove any statutory consumer right.

ORDER CANCELLATIONS

You may request cancellation at any time before your order has been fulfilled or dispatched.

Once an order has been fulfilled or dispatched, it cannot be cancelled through the pre-dispatch cancellation process. However, any applicable statutory withdrawal and return rights remain available.

RETURN SHIPPING COSTS

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods to Namaste Gozo.

We recommend using an appropriate tracked postal or courier service. The customer remains responsible for the returned goods until they are delivered to us.

If a product is defective, damaged, incorrectly supplied or not as described, Namaste Gozo will bear the reasonable return cost where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact us promptly if a product is defective, damaged, not as described or if you received the wrong item.

Please provide your order number and, where reasonably possible, photographs showing the problem. We will assess the matter and provide the remedy required under applicable consumer law.

EU consumers have a minimum two-year legal guarantee for goods that are faulty or do not conform to the purchase contract. Depending on the circumstances, the available remedy may include repair, replacement, an appropriate price reduction or a refund.

These rights are separate from the 14-day change-of-mind return right.

EXCEPTIONS

The statutory withdrawal right may not apply to certain categories permitted by law, including:

• goods made to the customer’s specifications or clearly personalised;
• goods that deteriorate or expire rapidly;
• sealed goods unsuitable for return for health-protection or hygiene reasons where the seal has been broken after delivery;
• redeemed or partially used gift cards, except where mandatory law requires otherwise; and
• other goods or services lawfully exempted from the right of withdrawal.

A product is not excluded from statutory consumer rights merely because it was discounted or purchased during a promotion.

REFUNDS

For an eligible withdrawal, we will reimburse the relevant payments received from the customer, including the cost of the least expensive standard delivery method offered for the original order, within 14 calendar days after receiving notice of the withdrawal.

We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence that the goods were returned, whichever occurs first.

The customer’s return-postage cost is not refunded for an ordinary change-of-mind return.

Additional delivery charges resulting from the customer choosing a more expensive delivery method are not refundable unless required by law.

Approved refunds will normally be issued to the original payment method. Banks, card issuers and payment providers may require additional processing time after the refund has been issued.

EXCHANGES

The quickest way to obtain a different size or product is normally to return the original product and place a separate order.

This does not affect any statutory right to repair or replacement concerning defective or non-conforming goods.

WHOLESALE AND BUSINESS ORDERS

This consumer policy does not automatically apply to companies, professional buyers, wholesale customers or approved trade accounts.

B2B purchases are governed by Namaste Gozo’s separate wholesale terms, the applicable commercial agreement and any mandatory law governing the transaction.

MODEL WITHDRAWAL NOTICE

Customers may use the following wording to exercise their withdrawal right, although using this form is not compulsory:

To: Namaste Gozo, 79 Triq Gorg Borg Olivier, Il-Mellieħa, MLH 1022, Malta
Email: namastegozo@gmail.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Goods:
Order number:
Date ordered:
Date received:
Customer’s name:
Customer’s address:
Date:

Signature, only if submitted on paper:

Cart

Refund Policy

My Wishlist