FAQ

We offer a convenient and secure postal option only through registered post for a flat rate of 10 euros across EU with Iceland, Liechtenstein and Norway. This option ensures the safe delivery of your order to your specified address.

We offer a flat rate of 10 euros for sending registered post parcel across Malta and Gozo.

At Namaste eShop, we prioritize the security of your order. Hence, all international rest of the world shipments are sent via registered post as our standard shipping method. Should you prefer a courier service, kindly let us know, and we will provide you with the available options and associated costs.

  1. Malta: Estimated delivery within 2-5 working days.
  2. EU Countries: Delivery typically around 2 weeks.
  3. Rest of the World: Delivery estimates range from 2 to 4 weeks. Please note that delivery times may vary depending on the postal speed in your country or area.

At Namaste eShop, we prioritize prompt order processing. Upon receiving your order, we strive to dispatch it within a maximum of 2 working days to the nearest postal office. You will receive a tracking number on the same day your order is queued for postal delivery.

Please bear in mind that actual delivery times may be subject to the postal services' efficiency in your region.

We prioritize sending all orders via registered post, ensuring transparency and enabling order tracking for our customers. Upon your order being processed for postal delivery, you'll promptly receive a tracking number, typically on the same day. This facilitates clear visibility and tracking of your order until it reaches your doorstep

We endeavor to dispatch orders swiftly, which may limit the possibility of altering the delivery address. Nevertheless, we encourage you to reach out, and we'll make every effort to assist you.

For inquiries regarding address changes, please contact our Customer Services Team at namastegozo@gmail.com

We'll gladly verify the feasibility of updating the delivery address for your order.

Although we strive to provide next-day delivery, please note that our primary workforce operates from our physical store. Our online platform extends our offerings, and while we endeavor to expedite deliveries promptly, next-day service isn't guaranteed. Rest assured, we prioritize swift dispatches and aim to deliver your order as swiftly as possible. Your satisfaction remains our top priority.

We dispatch all orders via registered post, and the delivery timeframe outside of Malta depends on your country's postal service.

In case of urgency, you can request delivery through established couriers like DHL, although this may incur additional charges based on the actual cost.

Yes, but do advise us on comments section or immediately write us an email at namastegozo@gmail.com after placing an order

Please contact us immediately for further clarification should you think its beyond the stipulated turn around time. Although delays can happen during transit time beyond our control.

ORDERS

Please contact us as soon as possible via WhatsApp at +356 77129722. We can review the request before the order is processed, but changes cannot be guaranteed once processing or dispatch has begun.

Cancellation requests should be sent as soon as possible via WhatsApp at +356 77129722. We will confirm whether the order can still be cancelled before processing; if it has already been processed, the Returns and Refunds policy will apply.

Exchanges may be available for eligible returned items, subject to the Returns and Refunds policy and product availability. Please contact us before sending the item back so we can explain the available options.

Please contact us promptly via WhatsApp at +356 77129722 with your order details. We will check whether the requested change is possible before processing or dispatch.

Members of the Namaste Gozo Inner Circle may receive exclusive benefits, new-arrival updates, occasional free-shipping offers, and members-only discounts. Subscribe through the footer newsletter for current offers and terms.

Our Inner Circle may include loyalty benefits and members-only discounts from time to time. Subscribe to the Namaste Gozo newsletter for current offers; availability and terms may vary.

Please check the current offers shared with Namaste Gozo customers or contact us via WhatsApp at +356 77129722. Any referral benefit is subject to the offer’s stated terms and availability.

VAT and any applicable taxes are calculated according to the destination and the checkout information shown for your order. Please review the final checkout total, and contact us if you need help understanding a charge.

Any payment methods or instalment options available for your order will be shown at checkout. If an option is not displayed, it is not currently available for that purchase.

Use the password-reset option on the account login page and follow the instructions sent to your email address. If you do not receive the email, check your spam folder or contact us via WhatsApp.

If you experience a problem during checkout, check your payment and delivery details and try again. For assistance, contact Namaste Gozo via WhatsApp at +356 77129722.

For technical or order-related assistance, contact Namaste Gozo via WhatsApp at +356 77129722. Please include your order number and a brief description of the issue so we can respond efficiently.

RETURNS

Please contact us before returning an item. Eligible exchanges are handled in line with the Returns and Refunds policy and depend on item condition and availability.

Items must meet the conditions in the Returns and Refunds policy. Items that are worn, washed, damaged, altered, missing tags or hygiene protection, or otherwise not in their original condition may not be eligible.

Once a refund has been approved and processed, we will notify you. The time for the funds to appear on your card may depend on your payment provider.

Please contact us before visiting a shop so we can confirm the applicable return route and conditions. Our physical address is No. 79, Triq Gorg Borg Olivier, Il-Mellieha, Malta, MLH-1022.

Sale items are handled according to the Returns and Refunds policy. Please check the item’s stated terms and contact us before returning it, as exclusions or special conditions may apply.

Any extended return period or exception must be confirmed in the Returns and Refunds policy or in writing by Namaste Gozo. Please contact us before sending an item back.

A replacement may be reserved only when an eligible exchange is approved and the replacement is available. Please contact us before returning the original item.

Please contact us for instructions before sending a shop purchase by post. The return method depends on the item, proof of purchase, condition, and Returns and Refunds policy.

Any return or exchange costs are governed by the Returns and Refunds policy. Please review the applicable terms before sending an item and contact us if you need clarification.

Keep your return receipt and tracking details until the return is completed. Send the tracking information to us via WhatsApp at +356 77129722 so we can help monitor the return.

Stop using the item and contact us via WhatsApp at +356 77129722. We will advise whether the item can be returned or exchanged under the Returns and Refunds policy.

Contact us before returning the item so we can confirm eligibility and provide the correct instructions. Items must comply with the Returns and Refunds policy and be returned in the required condition.

Please contact us before visiting a physical shop to confirm whether that location can accept your return. The item must also meet the Returns and Refunds policy requirements.

Contact us as soon as possible via WhatsApp at +356 77129722 with your order number and photos of the faulty or incorrect item. We will review the issue and advise the next steps under the Returns and Refunds policy.

PAYMENTS

Namaste Gozo uses Shopify’s secure checkout for online orders. Payment details are handled through the payment provider and are not stored by us in plain text.

Your payment is authorised or charged through the payment method selected at checkout when the order is placed, subject to the payment provider’s process.

Please contact us immediately via WhatsApp at +356 77129722 if your payment details need attention. We will advise whether the order can be updated; never send full card details by message.

Verified by Visa and Mastercard SecureCode are additional authentication steps provided by your card issuer. If prompted, complete the verification through your bank’s secure page.

Monthly payment or instalment options are available only when displayed by the payment provider at checkout. If no option appears, the order must be paid using one of the available methods.

Please use one of the payment methods shown at checkout. If you need help with an alternative arrangement, contact Namaste Gozo via WhatsApp before placing the order.

SHOP LOCATION

Namaste Gozo is located at No. 79, Triq Gorg Borg Olivier, Il-Mellieha, Malta, MLH-1022. For assistance before visiting, contact us via WhatsApp at +356 77129722.

Please contact us before visiting to confirm whether the physical shop can accept your return and to check the applicable Returns and Refunds conditions.

Please contact us before placing your order to ask whether collection is available. We will confirm the arrangements and collection details for your order.

Subscribe to the Namaste Gozo newsletter for new-arrival updates, occasional promotions, and Inner Circle benefits. Event and promotion availability may vary.

Gift Vouchers

Gift vouchers are subject to their stated terms. Any refund or unused balance will be handled according to the applicable gift-voucher and Returns and Refunds policy; please contact us for the specific case.

Electronic vouchers are normally delivered to the email address provided at checkout after payment is confirmed. Delivery timing can vary; contact us if it has not arrived and check your spam folder.

At checkout, enter the gift-voucher code in the designated gift-card or discount-code field and apply it before completing payment. Any remaining balance must be paid using an available payment method.

An electronic voucher is sent to the email address provided when the order is completed and payment is confirmed. Please check your inbox and spam folder, then contact us if it is missing.

the voucher checkout doesn't allows a separate recipient email address, however feel free to send it after receiving it at your end. Please review the voucher terms and contact us if you need assistance.

The validity period is the period stated with the gift voucher or at checkout. Please check those terms before purchasing or using the voucher.

Any voucher denominations, designs, messages, or recipient options available will be shown when purchasing. For a special request, contact Namaste Gozo before ordering.

Gift vouchers cannot normally be exchanged for cash unless required by applicable law or expressly stated in the voucher terms.

Contact us promptly via WhatsApp at +356 77129722 with proof of purchase or voucher details. We will explain what assistance may be available under the voucher terms.

Choose the gift voucher product, select the available value, enter the requested recipient details, and complete checkout. The voucher will be sent according to the terms shown at purchase.

Fittings, Sizing, and Comfort

Use the size guide on the relevant product page and take your measurements carefully. If you need personal help choosing a size, contact Namaste Gozo via WhatsApp at +356 77129722.

During pregnancy, fit can change over time. Choose a comfortable size using the product guidance and consult a healthcare professional for medical advice; contact us if you need help with product information.

Stop wearing the item if it is uncomfortable and check the size and fit guidance. If the item remains unsuitable, contact us promptly to discuss the options available under the Returns and Refunds policy.

Clothing Line Queries

Our current product range is shown on the website. Subscribe to the Namaste Gozo newsletter for updates about new arrivals and future product releases.

Available nightwear, beachwear, and supported vest styles are listed in the current collections. Product features, sizes, and availability are shown on each product page.

We review customer needs and product opportunities as the range develops. Follow our collections and subscribe to the Inner Circle newsletter for confirmed updates rather than unannounced availability.

Product pages provide the available product details, sizing information, and care guidance. For help selecting an item, contact Namaste Gozo via WhatsApp at +356 77129722.

Fashion Trends and Styling

We can help with product information, sizing guidance, and order questions. Contact Namaste Gozo via WhatsApp at +356 77129722 and include the product or order details you are asking about.

Please use the size information and product details shown on each listing. Custom alterations are not guaranteed; contact us before ordering if you need to check a specific fit or option.

Our team can provide general product and styling guidance based on the available collection. Contact us via WhatsApp at +356 77129722 with the style or product you are considering.

Customer Assistance and Support

Review the product measurements, size guide, materials, and fit notes before ordering. If you need help, contact Namaste Gozo with the product name and your measurements.

You can browse the collections and use the product information to build complementary looks. For specific styling questions, contact our team via WhatsApp at +356 77129722.

We can suggest products based on the styles and sizes currently available in our collections. Share your preferences and measurements with us via WhatsApp for general guidance.